Review recovery and retry strategy

Recovery helps you inspect failed-payment and abandoned-checkout activity. Retry strategy controls when eligible failed subscription charges are attempted again.

Inspect an item

1. Select the intended store and open Recovery.
2. Review the status, customer, original attempt, and any scheduled follow-up for an item.
3. Open its detail before taking action. A manual retry can run a real payment attempt or customer communication, so do not use it as a test in production.

Tune retry timing

Open Recovery → Retry strategy, review the displayed timing and eligibility settings, and save only the schedule you intend to use. Return to the recovery list to see how future items are affected. A strategy change does not guarantee that a failed payment will be recovered; processor outcomes and the customer's payment method still matter.